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Job Category: Ocean Freight
Job Type: Full Time
Job Location: Chennai
- Lead and manage day-to-day ocean freight operations, ensuring smooth handling of both import and export shipments (FCL & LCL).
- Liaise directly with shipping lines to negotiate competitive rates, secure space allocations, and maintain strong working relationships.
- Oversee ocean freight pricing activities in coordination with internal and external stakeholders to ensure competitive and profitable quotations.
- Support the sales team with customer-specific pricing and service solutions.
- Identify and pursue new business opportunities to grow the ocean freight division.
- Maintain strong relationships with overseas agents, customers, and service providers.
- Ensure adherence to compliance requirements, documentation accuracy, and industry regulations.
- Monitor operational KPIs and initiate process improvements to enhance efficiency and service quality.
- Handle escalations, resolve customer issues, and ensure high levels of client satisfaction.
- Track market trends, carrier schedules, and competitor offerings to stay ahead in the market.
- Collaborate with internal departments (sales, customer service, finance, operations) for seamless service delivery.
- Generate periodic reports and performance reviews for senior management.
Qualification – Graduate
