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Job Category: Ocean Freight
Job Type: Full Time
Job Location: Chennai
Qualification: Graduate
Experienced Required: 03-05 years
Requirements
- Strong knowledge of export documentation, INCOTERMS, and ocean freight processes.
- Excellent communication, coordination, and customer-handling skills.
- Attention to detail with strong documentation accuracy.
Key Responsibilities
Customer Service
- Serve as the primary point of contact for customers for shipment status, queries, and
service updates. - Coordinate with clients to collect shipping instructions, documentation inputs, and cargo
readiness details. - Provide timely updates on booking confirmations, vessel schedules, shipment
milestones, and delays. - Handle escalations professionally and ensure quick resolution.
- Maintain strong customer relationships to enhance service satisfaction.
Documentation
- Prepare and verify all export-related documents including MBL/HBL, Invoice, Packing List, Certificate of Origin, and SI & BL Instructions.
- Ensure documentation accuracy as per customer, shipping line, and statutory requirements.
- Coordinate with shipping lines for Draft BL approval, corrections, and final BL release.
- Arrange necessary certificates from Chambers, Authorities, and other bodies.
- Maintain proper filing and digital records of all shipment documents.
Operations Coordination
- Coordinate with internal operations, pricing, transporters, CFS, and shipping lines for smooth cargo handling.
- Follow up on bookings, container placements, cut-off deadlines, and cargo movements.
- Monitor shipment progress and update customers proactively.
- Support export operations team with exceptions, amendments, and urgent documentation tasks.
