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Key Responsibilities:
– Promptly attending and responding to enquiries from Customers.
– Rate negotiation with airlines.
– Liaise with airlines for carting arrangements, necessary amendments to bookings, and troubleshooting any discrepancies or changes.
– Work in close co-ordination with Internal & External team.
– Experience in preparing AWB, MAWB and HAWB. Ensure accuracy and compliance in the documentation process.
– Submit the ASI and prepare Gates Pass for smooth handling of shipments.
– Prepare the Final Handover Set for all shipments, ensuring all necessary documents are completed and submitted.
– Submit the E-AWB to airlines, ensuring timely and accurate transmission of electronic documents.
– Communicate with customers to ensure smooth process, resolving any issues.
– Maintaining Daily MIS reports.