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Job Type: Full Time
Job Location: Chennai

Job Description

Galaxy Freight is seeking a dynamic and experienced Sea Import Manager to oversee pricing and operations for our sea import department. The ideal candidate will possess a great understanding of direct liner bookings for export shipments, as well as expertise in pricing and documentation processes related to sea import operations. This role requires strong leadership skills, strategic thinking, and a commitment to delivering exceptional service to our clients.

Key Responsibilities:

  • Direct Liner Bookings: Manage direct liner bookings for sea import shipments, ensuring optimal routing, scheduling, and coordination with shipping lines to secure timely and cost-effective transportation solutions.
  • Pricing Strategy: Develop and implement pricing strategies for sea import shipments, taking into account market conditions, competitive landscape, and customer requirements. Monitor pricing trends and adjust strategies as needed to maintain competitiveness and maximize profitability.
  • Documentation Management: Oversee the documentation process for sea import shipments, including the preparation, verification, and processing of shipping documents in compliance with regulatory requirements and company standards. Ensure accuracy and completeness of documentation to facilitate smooth customs clearance and cargo delivery.
  • Operations Management: Provide leadership and direction to the sea import team, ensuring efficient and effective operations from shipment booking to delivery. Coordinate closely with internal departments, including sales, customer service, and logistics, to optimize processes and deliver superior service to clients.
  • Customer Relationship Management: Build and maintain strong relationships with clients, understanding their unique needs and providing tailored solutions to meet their import requirements. Serve as a primary point of contact for client inquiries, escalations, and feedback, ensuring prompt resolution and high levels of customer satisfaction.
  • Performance Analysis: Monitor and analyze key performance metrics for the sea import department, identifying areas for improvement and implementing corrective actions to enhance operational efficiency, cost-effectiveness, and service quality.

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