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Job Type: Full Time
Job Location: Chennai

Job Description

Galaxy Freight is seeking a highly organized and detail-oriented individual to join our team as an Overseas Coordinator. The primary responsibility of this role is to coordinate international shipments for our freight forwarding operations, ensuring smooth transportation and compliance with import/export regulations. The successful candidate will liaise with overseas partners, carriers, and agents, handle documentation, and maintain effective communication throughout the shipment process.

Key Responsibilities:

  • Shipment Coordination: Coordinate international shipments for freight forwarding operations, including arranging transportation, scheduling pick-ups and deliveries, and ensuring timely movement of cargo from origin to destination.
  • Liaison with Overseas Partners: Communicate with overseas partners, carriers, and agents to coordinate shipment details, negotiate rates, and resolve any issues or discrepancies that may arise during transit.
  • Documentation Management: Handle all documentation related to international shipments, including bills of lading, invoices, customs paperwork, and export/import documentation. Ensure accuracy and completeness of documentation to facilitate smooth customs clearance and cargo delivery.
  • Compliance Monitoring: Ensure compliance with import/export regulations, trade laws, and international shipping requirements. Stay abreast of regulatory changes and updates, and ensure that all shipments adhere to applicable laws and regulations.
  • Customer Communication: Maintain regular communication with customers to provide updates on shipment status, address inquiries, and resolve any issues or concerns. Provide exceptional customer service and ensure customer satisfaction throughout the shipment process.
  • Problem Resolution: Proactively identify and address any issues or challenges that may arise during the shipment process, including delays, damages, or documentation errors. Work collaboratively with internal teams and external partners to find effective solutions and minimize disruptions to cargo movement.

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