Customer Service
The candidate will be responsible for:
● Serving as the primary point of contact for the customers and all internal Galaxy
offices.
● relationship management with customers and develop an understanding of their
business needs.
● Managing the end-to-end process of air export movement, by working closely
with the customer and internal stakeholders.
● Proactively tracking the shipments and notifying the customers, whenever
required.
● Communicating the changes/deviations from the earlier devised plan, post
discussion with the team, to avert risks in routing or movement.
● Resolving customer issues by engaging suitable stakeholders
● Monitoring booking trends and following up with customers to increase sales and
optimise the customer service experience.
● Maintaining accurate records and documentation and ensuring compliance with
all relevant regulations and standards
